Terms & Conditions

Before purchasing please acknowledge our terms & conditions that you are agreeing to and acknowledging the following: 

  • Orders can take anywhere between 6-12 weeks to complete (for flower preservation). This varies depending on the order size and flowers used and includes the drying of your flowers, encapsulating them in resin and packing your item(s) for delivery.

  • Orders can take anywhere between 1-3 weeks (for silk flower items)

  • These are handmade products and therefore will not look as though they have been manufactured by a machine.

  • During the drying process, flowers can change colour and/or shape. Bruising on flowers can also appear on resin which can occur during postage or drying within silica. Some flowers dry a lot better than others.

  • If your flowers consist of only 1 type of flower and you’re concerned about their suitability, then please drop me a message to discuss.

  • Please be aware that the colour of the flowers can fade over time due to pigment fade. Keeping out of direct sunlight will minimise this, but some flowers are more susceptible to this than others.

  • Flowers naturally create air bubbles, and resin also naturally has micro bubbles. These bubbles can be within the resin piece or sometimes feature on the surface of the resin, creating small holes. I work very hard to minimise these, but this is not always possible.

  • Please keep your letter pieces away from sunlight and chemicals (perfume, polishes, cleaning sprays, soaps etc). The items can be wiped over with a slightly damp cloth if needed. The items can scratch so keep it away from rough/sharp surfaces.

  • Nyalaa Rose send my items as signed for and pack my items well to avoid damage during transit. I cannot be held responsible for loss or non-delivered items. Please let me know if you would like additional features added onto your postage for an additional price e.g. tracking, insurance (which can be purchased as an add on).

  • Please be aware that if you send your items signed for/special delivery and I am not in to sign for them, they will be taken to the sorting office where I’ll be able to collect them the next working day. This will potentially extend the flowers time in postage, so is worth bearing in mind when selecting your delivery method.

  • Nyalaa Rose can only accept orders (where your own flowers are sent to me) from the UK, as flowers would not survive international shipping. I do accept international orders for personalised items where I use my own flowers.

  • Nyalaa Rose cannot be held responsible for non-delivery/loss of your flowers when they are sent to me. Flowers are posted to me at your own risk.

  • Nyalaa Rose reserve the right to cancel an order up to 3 days before the date booked. If this happens you will receive a full refund.

 
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